Support

We're here to help.

Everything you need for permissions, licensing, and refunds. Still stuck? Reach out and a real person replies, usually within a day.

Get in touch

Questions, bugs, licensing, or a refund. The fastest way to reach us is email.

Email support@minilabs.cc

Bugs, licensing, refunds, anything. We reply within a day.

 On X @0xdevrel

Product updates and quick questions. Opens in a new tab.

Permissions

Frame needs one permission to do its job: Screen Recording, so it can capture your screen. That's it.

  1. 1On first capture, Frame asks for Screen Recording. Click Open System Settings.
  2. 2Go to Privacy & Security, Screen Recording and turn Frame on.
  3. 3If macOS asks you to relaunch, click Quit & Reopen. Your shortcuts work right away.
Frame does not record audio.

macOS shows "screen and audio" in this dialog by default for every screen-capture app. Frame only captures still images of your screen. No microphone, no system audio, and nothing leaves your Mac.

Two macOS permission dialogs for Frame: a Screen Recording request asking to open System Settings, and a prompt to bypass the system private window picker for direct screen access.
The two prompts you may see on first launch.
"Bypass the private window picker"

macOS may also ask this on Sequoia and later. Click Allow so a shortcut can grab your screen instantly, without the system picker popping up every time. It only speeds up capture. Nothing is recorded or uploaded.

Can't see the menu bar icon?

macOS hides status items if you run out of menu bar space or if they collide with the camera notch. If Frame is running but you cannot see the icon, try closing a few other menu bar apps to free up space.

Refunds

A 7-day, no-questions-asked money-back guarantee on every purchase.

  • Not happy within 7 days of buying? Email support@minilabs.cc and we'll refund you, no questions asked.
  • There's a free 3-day trial first, so you can be sure before you pay.
  • Checkout and refunds run through Polar, our merchant of record.

Licensing & activation

No account, ever. A license key unlocks Frame and removes the trial mark.

  • Paste your key into Frame, or open the frame:// link from your purchase email to activate instantly.
  • One device on the One-Year license, two on Lifetime. Moving Macs is one click: deactivate on the old one to free the slot.

Read the FAQ

System & performance

Frame is built specifically for macOS. No web wrappers, no heavy frameworks.

  • Swift & SwiftUI: Written entirely in native Swift and SwiftUI, ensuring Frame starts instantly, uses very little RAM, and is smooth on memory.
  • macOS Support: Requires macOS 14.0 (Sonoma) or later. Fully optimized for Apple Silicon and Intel-based Macs.